Terms of service

These Terms of Service are a public offer by Xylora (“Provider”) to any capable person (“User”) to enter into an agreement for access to the Xylora VPN service on the terms below.

1. Definitions

• Service — the website https://get.xylora.net, the Telegram bot @xylora_bot, and the Telegram mini-app.
• Dashboard — the User’s personal area in the Service.
• Subscription — a paid period of access to the Provider’s VPN infrastructure under the chosen Plan.
• Plan — duration, price, traffic and device limits published in the Service at the time of payment.
• Subscription link — a personal link from the Dashboard that the User adds to a VPN client app.
• Auto-renewal — automatic payment for the next Subscription period from the User’s card.

2. Subject

For the paid Subscription period the Provider grants the User access to its servers for an encrypted VPN connection to the Internet, and the User pays for the service. Connection uses a third-party free client (for example Happ or INCY). The Provider does not develop those apps and is not responsible for their operation.

3. Acceptance

Paying for a Plan (including starting a trial, if offered) accepts these Terms. By accepting, the User confirms they have read these Terms and the Privacy Policy and agree to them. The agreement is concluded electronically and does not require a signature.

4. Plans and payment

1. Current Plans and prices are published on the home page and in the Dashboard. Prices are shown in RUB and are not subject to VAT where applicable under Provider’s setup.
2. Payment is processed on a secure payment page of JSC TBank by card or another method available there. The Provider does not receive or store full card details.
3. A receipt is sent to the User’s email.
4. The Subscription starts after the bank confirms payment. If a Subscription is already active, the new period is added to its end.
5. Price changes do not affect an already paid period.

5. Trial

If a trial is offered, it is free, once per User, for the duration and limits shown at activation. When the trial ends, access stops with no charges.

6. Auto-renewal

1. Auto-renewal is enabled with the User’s consent via a checkbox at checkout (checked by default; you can untick it). Without the checkbox, the Subscription does not renew automatically.
2. With consent, the bank stores card credentials and the Provider may charge the Plan price chosen at checkout at the start of each next period until auto-renewal is turned off.
3. At least 12 hours before a charge the Provider sends a notice in Telegram and (if email is verified) by email: date and amount.
4. The charge is attempted within 6 hours before the paid period ends. Failed charges may be retried up to two more times within 3 days; after a third failure auto-renewal is turned off. The User is notified of success and failure.
5. If the Plan price changes, the Provider notifies the User at least 7 days before charging the new price.
6. Auto-renewal can be turned off anytime in the Dashboard (Profile → Auto-renewal) or with /autorenew in @xylora_bot. The paid period remains.

7. Service delivery

1. The subscription link and setup instructions are available in the Dashboard after payment.
2. Concurrent devices and traffic are limited by the Plan.
3. The Provider may change server locations and perform maintenance, preferably with notice, without reducing Plan limits.
4. Speed and reachability of specific sites also depend on the User’s ISP and third parties; access to particular resources is not guaranteed.

8. User duties

• Do not use the Service for illegal activity, including spam, network attacks, or distributing prohibited material.
• Do not share the subscription link beyond the Plan’s device limit.
• Provide a working email for receipts and notices.

If these rules are broken, the Provider may suspend access after notifying the User.

9. Refunds

1. The User may stop using the service at any time. The Provider refunds unused full days of the paid period.
2. If within 48 hours after an automatic charge the User says renewal was not needed and did not use the new period, the full charged amount is refunded.
3. If access was down more than 24 hours in a row due to the Provider, the Provider will, at the User’s choice, extend the Subscription by that time or refund those days.
4. Refund requests go through чат поддержки в Кабинете или поддержку в Telegram-боте @xylora_bot (https://t.me/xylora_bot?startapp=support). Refunds are sent to the card used for payment within 10 days of the request; bank posting time may vary.

10. Liability

The Provider’s liability is limited to the price of the current paid period. The Provider is not liable for third-party apps, User devices or networks, or third parties that restrict access to Internet resources.

11. Personal data

The Provider processes personal data to perform this agreement under the Privacy Policy.

12. Term and changes

The agreement lasts until the paid period ends, and with auto-renewal until it is turned off. The Provider may change these Terms by publishing a new version on this page; the new version applies to periods paid after publication. Disputes are resolved by negotiation, then under the laws of the Russian Federation.

13. Contacts